To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.
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If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. Our refund and returns policy lasts 15 days. These items will incur a $5-$10 delivery fee for small items under 3kg weight or may charge additional shipping fees $10-$110 at checkout for large items over 3kg packing weight and depends on destination where customers in country or regional areas. TOO CHEAP TO SHIP FOR FREEįree shipping excludes heavily reduced items that are “Too Cheap To Ship For Free”. Then we will let you know readiness of your order. Thursday 9am to 8pm, Sat 9am to 5pm, Sun 10am to 5pm If you place your order Monday to Saturday your order will be ready next business day.
Our store is open Monday to Friday 9am to 5:30pm. A flat rate of $10 applies to all orders under $100 ($15 for express) CLICK & COLLECTĬlick & Collect is only available from rainbowbags store showing at website (you can choose store).
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Rainbowbags delivers Australia wide and offer FREE delivery on order of $100* or more. If you have any further questions about deliveries, please feel free to email Or ring to one of our shop showing at our website. While we have listed the suggested delivery times, these times may not be met so please allow yourself plenty of time for delivery. Due to the high volume of parcels being sent with Australia Post we are finding that some orders ( but no all ) are experiencing delays. DELIVERY DELAYSĪll orders are processed and collected next business day after the order have been made. You are welcome to email or call us on 0434-540-977 before you place an order to confirm that we have the item in stock for reassurance. While we do our best to keep our website up to date, if an item that has been ordered and is out of stock we shall email the customer a notification. If rainbowbags hasn’t been contacted by the purchaser a refund will be processed minus any shipping fees. Once the 10 days has lapsed the order will be returned to rainbowbags. The order will remain at the selected Post Office for 10 days. Your order will be sent to the closest Post Office that Australia Post chooses to send it to. WHAT IF I’M NOT AT MY DELIVERY ADDRESS AT THE TIME OF DELIVERY ?Īll orders are sent with Australia Post Service. Should a delivery be refused by the purchaser or a person at the delivery address and the order is returned to rainbowbags a refund will be issued minus the shipping fees. If an order has been returned by Australia Post and rainbowbags has been contacted by the purchaser to have the order re-delivered a shipping fee will be incurred for the redelivery. If an order has been returned by Australia Post and rainbowbags has not been notified by the purchaser a refund will be issued minus the shipping fees. NON-DELIVERY OR NON-ACCEPTANCE OF DELIVERIES Rainbowbags offer Express Shipping online to choose Express shipping option when check-out in order to be sent ASAP, it will charge extra $10-$20 for small item for most metropolitan areas in any states and $10-$90 extra for large items. – ACT (1 to 3 business days) – NORTHERN TERRITORY (3 to 10+ business days) – NSW (Metro Area – 1 to 3 business days, North Richmond, Blue Mountains, Central Coast, Newcastle, Wollongong, NSW Country Areas –1 to 5+ business days) – QUEENSLAND (Metro Area – 1 to 5 business days, Country Zones – 3 to 7+ business days) – SOUTH AUSTRALIA (Metro Area – 2 to 5 business days, Country Zones – 3 to 7+ business days) – TASMANIA (3 to 10+ business days) – VICTORIA (Metro Area – 2 to 5 business days, Country Area – 3 to 7+ business days) – WESTERN AUSTRALIA (Metro Area – 3 to 7 business days, Country Zones – 3 to 10+ business days) EXPRESS SHIPPING Delivery times listed below are an approximates only and can vary during busy periods.
A Tax Invoice is sent with each order SUGGESTED DELIVERY TIMESĪll orders are shipped with Australia Post. If you have placed an order and have not received your confirmation email please check your junk mail. All orders receive a confirmation email and a tracking number is provided. If an order is placed on a public holiday or on the weekend then orders will be processed and the next business day. Orders are processed Monday to Friday from our Brookvale store location. All orders are processed either the same or next business day.
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